We offer various payment options, including credit/debit cards, direct bank transfers, and online payment gateways, making it convenient for you to pay your bills. 

Yes, you can upgrade or downgrade your plan based on your changing needs. Contact our customer support team, and they will assist you with the process. 

If you exceed your data allowance, you may experience reduced speeds or incur excess data charges, depending on your plan. However, we also offer plans with unlimited data to avoid any usage concerns. 

Our cancellation policy varies based on the type of plan you have selected. Please refer to our terms and conditions or contact our support team to understand the cancellation process and any associated fees

If there has been a previous NBN connection at your premises, the standard time frame is 1 to 5 business days and there will no additional work required by a technician. 

If your address has not been connected to the NBN before the standard time frame can be up to 15 business days and is dependent on your technology type and if any appointments are required to get you up and running. 

If you or somebody else over the age of 18 won’t be home on the day of the scheduled installation appointment, please reach out to us and our team members can assist to reschedule your appointment to a more convenient time. 

In the event of a power outage to an area both your phone and internet service will be affected. Your phone will no longer work during a power outage unless you have a proper battery backup system installed. It is important safety critical devices are accounted for before connecting to the NBN. You may register your medical alarm with NBN to check your device is correctly working once your premise has been connected to the NBN access network. 

Business-grade NBN is a service designed specifically for businesses, offering higher levels of performance, reliability, and support compared to residential NBN. It provides dedicated bandwidth and priority during peak hours, ensuring smooth and uninterrupted internet access for your business operations. 

Business-grade NBN offers a range of speed options, depending on your chosen plan. Speeds can vary from basic plans suitable for small businesses to ultra-fast options for enterprises, allowing you to select the best fit for your needs. 

Your business can enjoy faster download and upload speeds, enabling quick access to cloud services, smoother video conferencing, and efficient data transfers, all of which contribute to improved productivity. 

Yes, it is ideal for remote working setups and accommodating multiple devices simultaneously. Its higher bandwidth and prioritisation features ensure seamless connectivity for remote employees and diverse business operations. 

At Iperium, we provide dedicated 24/7 customer support to assist with any technical issues or queries related to your service, ensuring minimal downtime and efficient problem-solving.

Yes, we offer flexible plans that allow you to upgrade your business-grade NBN service to accommodate your business’s growth and evolving needs. Our team will guide you through the upgrade process seamlessly. 

Some plans may have data usage limits, but we also offer unlimited data options to cater to businesses with high data demands. Choose a plan that aligns with your usage requirements. 

Yes, the terms of use for business-grade NBN services often include priority support, service level agreements (SLAs), and business-specific usage guidelines, ensuring a higher standard of service for your business. 

Absolutely! At Iperium, we offer advanced security add-ons, such as firewall protection, secure VPNs, and threat monitoring, to bolster the security of your business network and data. 

Getting started is simple! Contact our sales team, and they will guide you through the available plans, help you choose the right one for your business, and handle the smooth onboarding process.